Imported reviews stay imported
A public review from a named platform remains platform evidence. It does not become an MTT review, endorsement, guarantee, or paid badge.
The rules behind what we show, claim, and refuse to overclaim.
MyTrustedTraders helps homeowners judge a public record faster. It does not replace judgement with a mystery score. This is the contract for evidence, limits, corrections, and trust language.
Current evidence layer
CHCheckatradeTRTrustATraderMYMyBuilderRARated People
The source layer stays visible. We name the platforms and registries instead of asking you to trust a black box.
1,007,109public reviews
182,629listings compared
4featured sources
Source boundaries
Trust language only works when each source keeps its meaning.
The public site should make evidence legible without blurring the source. Imported reviews, owner claims, registry checks, rights requests, and commercial tools each mean something different.
Verification means a checkable source
Credential, company, licence, and registry claims should name the check behind them so users can inspect what was verified.
Claiming does not change meaning
A trader can claim profile control, but claim status must not rewrite review history, source quality, ranking, or trust language.
Corrections stay visible as a right
Wrong identity joins, harmful data, privacy concerns, and source-linkage errors need named review routes outside acquisition.
The standard
What every public trust surface should make legible.
Why a trader appears should never be a mystery.
Search, chat, and shortlist surfaces should make the evidence legible: job match, location fit, review depth, credentials, source presence, and visible caution signals.
Every strong claim needs a named source.
If a trader is described as verified, recent, active, or credentialed, the product should reveal the platform, registry, or check behind that claim.
Verified facts and imported signals are not the same thing.
Registry matches, business-status checks, and current credentials must read differently from imported reviews and scraped listings.
Missing or stale evidence should stay visible.
The job is not to make every profile look polished. The job is to show where the public record is strong, weak, fresh, stale, or unresolved.
Money must stay separate from trust.
Claiming a profile, using trader tools, or spending with MTT must not buy rank, badges, or trust language.
Public trust copy stops at evidence.
We can explain confidence and caution. We cannot imply workmanship guarantees or internal readiness states before that product really exists.
Surface checks
The questions each product surface should answer.
Why this trader is here
Discovery surfaces should show that a trader appears because visible evidence matches the job, trade, and location.
What backs the profile
Profiles should reveal source platforms, checks, freshness, and cautions so the trust story can be inspected.
How the record can be challenged
Traders need a named route to correct identity, review, registry, or source-linkage errors.
Boundaries
What we will not claim on the public site.
- We do not claim a surfaced trader is personally approved by MyTrustedTraders.
- We do not let paid placement or claiming a profile change public ranking or badges.
- We do not expose guarantee-readiness language as a public trust promise.
- We do not guarantee completeness, workmanship, or outcome quality from the public record alone.
- We do expect homeowners to inspect the evidence and verify before hiring.
Governance rule
The trust surface has to be explainable, inspectable, and challengeable.
MTT can help people move faster through public evidence, but it should never ask them to accept a black-box trust claim or a paid shortcut to credibility.
- Search and profile surfaces should answer why this trader appears here.
- Source names, timestamps, credentials, and gaps should stay close to the claim they support.
- Commercial tools can fund workflow, but not public ranking, badges, review visibility, or evidence language.
- If a claim cannot be explained to a homeowner or challenged by a trader, it should not be presented as trust.
Inspect the record, then inspect the limits.
Use the evidence to compare quickly, then verify before hiring.